Purpose:

The main purpose of this role is to provide comprehensive and specialist welfare benefits casework, advocacy and tribunal representation service to Frenkel Topping clients.

  • Provide a specialist welfare benefits advice service to claimants, carers and their representatives, in particular those claimants who may have received a personal injury payment.
  • Proactively create, develop external and internal partnerships establishing productive relationships including legal representatives
  • Preparation of appeal cases, including written submissions and tribunal representation at First tier and Upper tribunal.
  • Delivery of casework and advocacy on behalf of claimants including complex casework
  • To explain complex information to clients and ensure their understanding in both written and oral communication, home visit or outreach location
  • Assessment of case prospects and advice on merits and risks.
  • Negotiating and liaising with local authority, statutory and voluntary agencies
  • Undertake training in areas of welfare benefits to keep abreast of new legislative changes, policies and practices
  • Provide internal and external updates to staff across the whole range of welfare benefit issues
  • Delivery of benefit training sessions to external professional bodies
  • Maintain case records for the purpose of the continuity of casework, information retrieval and providing reports where required
  • To deal sensitively and professionally with customers in a manner that recognises their needs
  • To identify in conjunction with the Operations Manager opportunities for professional development
  • Contribute to set performance targets
  • Completion of Deputy File reviews

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