Are you looking to lead, innovate and deliver operational excellence within the Case Management sector?

Join us at Frenkel Topping Group (FTG) as our Head of Business Operations.

About FTG

FTG is a specialist professional and financial services firm operating in the Personal Injury and Clinical Negligence space.

Over recent years, the company has embarked on a journey of growth and expansion focused on delivering reputable, high quality professional services to the industry and our clients.

During this period we have introduced our Case Management offering with the launch of Keystone Case Management in 2021. Based in London and covering the Home Counties and South East with the focus on being the ‘Keystone’ in rebuilding lives. In 2022, we further strengthened our offering with the acquisition of N-Able Services. Based on the Wirral covering the North West and North Wales, N-Able has been delivering quality case management services for over 20 years.

Our Case Managers are registered and experienced healthcare professionals who work with clients following life changing injuries supporting them in improving their quality of live. We co-ordinate tailored rehabilitation, health and social care plans.

The Role

We have reached an exciting point in our growth strategy whereby we are seeking the best talent to accompany us on this journey and support the current Case Management businesses within FTG as the Head of Business Operations.

The candidate will be predominantly based at the N-Able offices on the Wirral with travel required to London for Keystone.

This role will report to the Managing Directors of both N-Able and Keystone.


  • Operational performance and delivery against Key Performance Indicators and ensuring exceptional quality of service.
  • Identification and implementation of process efficiencies across both businesses.
  • Implementation of future proof systems and software to support operational efficiencies.
  • Responsible for the operational people strategy including recruitment, training and development of the non-clinical managers and administrative teams.
  • Business compliance including GDPR, insurances, supplier due diligence, and ensuring adherence to company policies and procedures.
  • Assist in the allocation and prioritisation of workflow and resources to maximise efficiency and effectiveness of service provision.
  • Developing business beneficial relationships with internal and external stakeholders.
  • Represent the business at internal and external events.
  • Responsible for management of all premises.

What we are looking for

  • ​Commercial accumen.
  • Strong analytical and logical problem solving skills.
  • Strong interpersonal, communication and presentation skills.
  • Leadership experience with the ability to motivate, influence, coach and direct, ideally with experience of working within the Personal Injury, Clinical Negligence or Healthcare industries,
  • Ability to multi-task and prioritise own workload.
  • Knowledge of Employment Law and Health and Safety.
  • Strong ethical outlook, taking accountability for achieving outcomes.
  • Management of growth within SME experience (desirable).

What we can offer you

  • An attractive salary starting at £60,000, negotiable depending on experience.
  • 25 days holiday plus bank holidays (increasing with length of service to 30 days).
  • Private Health Care.
  • Access to an Employee Assistance Programme which includes access to a 24/7 GP, get fit programme, mental health support and financial and legal support.
  • Access to Life Perks for cash back savings.
  • Supportive management team across the Group with regular sessions to share information, knowledge, seek advice and provide expertise.
  • Company social events.
  • Contributory pension.

​This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required.

Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at any time refer to your manager.

Why work for FTG?

At Frenkel Topping Group (FTG) are believe in living our values every day. We are committed to our values as set out below and if you share our passion and are looking for a rewarding career where you can make a difference, then we invite you to join our team.

  • Give it heart – we’ve built an army of passionate and empathetic people who go the extra mile for their clients and team. Our caring gene is at the heart of every interaction we have. We deliver an end to end human experience.
  • Show resilience – as individuals and a team we’re inspired by our clients who show resilience every day. Our agility, our work ethic and our appetite for problem solving means we always find a way.
  • ​Make it easy – we’re a team of good people doing the right thing, always. We’re pro-active and responsive and go above and beyond to make our client’s lives easier.
  • Act with integrity – we’re always honest. We do what we say we’ll do and we do it with great care and expertise. We are proud of our clients and our people and we honour the trust they put in us by delivering outstanding service and creating an amazing place to work.
  • Respect – we treat our client and each other as individuals and we take the time to walk in that person’s shows to understand how we can provide support. We assume good intentions and always bring a positive outlook.
  • Think differently – we connect communities, champion collaboration in our industry and we’re big on learning and development. We’re big believers in nurturing grassroot talent. We look beyond FTG to do the best by our clients and plan for the future. We think bigger!

We know that work is an important part of all of our lives, but we believe there’s more to work-life than the jobs we do. Careers at FTG are about growth and opportunity, a sense of community and about the impact we have as individuals and as a team, working in an important area of professional services.

Ultimately, if you feel comfortable, happy, valued and fulfilled at work, you are able to deliver the very best service to our clients – the legal community working in personal injury and clinical negligence and the individuals who have experienced life-changing events.

Frenkel Topping Group is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

​Frenkel Topping Group is proud to be Disability Confident Committed. If you are invited to an interview, please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

Please submit your CV and cover letter to apply for this role by clicking here.