About us

N-Able Services Case Management, part of the Frenkel Topping Group, is a renowned provider of case management and expert witness services across the United Kingdom. With a strong commitment to excellence, reliability, and customer satisfaction, we have built a solid reputation in the industry as a trusted partner for individuals and businesses alike. 

At N-Able Services, we understand that efficient case management is delivered tailored to each individual. We place a paramount emphasis on recruiting individuals who demonstrate unwavering commitment to our clients. Having clients who have been with use from the very start and many others that have been with us for several years, is testament to the work we do and importance we place on building positive, collaborative relationships with our clients and their families.  

As an employer, N-Able Services is committed to creating a positive and inclusive work environment that values and respects its employees. We believe in providing opportunities for growth, professional development, and recognition of achievements. Join our team and become a part of our mission to deliver exceptional case management services. 

Visit our website at https://www.nableservices.co.uk/ to learn more about our company and the services we provide. 

The opportunity

We are looking for an experienced Registered Manager to undertake the Care Quality Commission (CQC) and CJW Registered Manager role and to ensure that all the requirements of the Health and Social Care Act are met within the service.

You will be required to support our current team to achieve compliance with CQC and CJW standards to ensure and maintain a consistently high quality of care and support to our clients. 

This is a permanent part time position from 21 hours per week. 

What you will be doing

You will work with our team of case manager who work throughout the North West, North Wales and North East with clients following catastrophic injury. We are a long-standing case management company that is well renowned within this field of personal injury and medical negligence. We are currently expanding as we develop our services, and it is an exciting time to be part of that expansion.

You will be expected to comply with the policies of N-Able Services and ensure that all policies and procedures are regularly reviewed and updated to comply with current legislation and to ensure that N-Able Services provide an exemplary service to all its clients.

Ensuring that the service provided is responsive to the needs and preferences of the service users and their families. Ensuring all contractual and regulatory requirements are met in full and that national minimum standards are exceeded.

Working collaboratively as part of a multi-disciplinary team approach providing support and guidance to the organisation’s staff to meet the needs of the people accessing the service.

To be responsible for CQC & CJW safeguarding and reporting in line with the organisation and mandatory policies and procedures to ensure the safety of all our clients.

This role will be challenging, yet rewarding and it will develop your registered management knowledge and will increase your ability to handle demanding situations.  

Role and responsibilities

  • To complete assessments, reviews, and competency assessments for our clients.
  • To ensure our office team and support staff are up to date with their training and development. 
  • To ensure N-Able Services is compliant with both company, CQC and CJW standards and regulations. 
  • To be able to respond quickly and effectively as required.
  • To offer operational support to our team. 

Essential requirements

  • Level 5 Diploma in Leadership and Management in Social Care. 
  • Have a minimum of 2-3 years Registered Manager experience within a domiciliary care setting. 
  • Be a good team player. 
  • Have excellent communication skills.
  • Have great organisational skills.
  • Be able to work independently and part of a team.
  • Have well-developed time management and leadership skills.
  • CQC and CJW registration will be required.
  • Full driving license. 
  • Registration with Social Care Wales (Desirable).

If you have this can-do attitude and Registered Manager experience, do not hesitate to get in touch and let’s have a chat. 

What we can offer you

  • An attractive salary that reflects your experience. 
  • Access to an Employee Assistance Programme which includes access to a 24/7 GP, get fit programme, mental health support and financial and legal support. 
  • Access to Life Perks for cash back savings.

This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required.

Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at any time refer to your manager.

Why work for FTG?

At Frenkel Topping Group (FTG) are believe in living our values every day. We are committed to our values as set out below and if you share our passion and are looking for a rewarding career where you can make a difference, then we invite you to join our team. 

  • Give it heart – we’ve built an army of passionate and empathetic people who go the extra mile for their clients and team. Our caring gene is at the heart of every interaction we have. We deliver an end to end human experience. 
  • Show resilience – as individuals and a team we’re inspired by our clients who show resilience every day. Our agility, our work ethic and our appetite for problem solving means we always find a way.
  • Make it easy – we’re a team of good people doing the right thing, always. We’re pro-active and responsive and go above and beyond to make our client’s lives easier. 
  • Act with integrity – we’re always honest. We do what we say we’ll do and we do it with great care and expertise. We are proud of our clients and our people and we honour the trust they put in us by delivering outstanding service and creating an amazing place to work. 
  • Respect – we treat our client and each other as individuals and we take the time to walk in that person’s shows to understand how we can provide support. We assume good intentions and always bring a positive outlook.
  • Think differently – we connect communities, champion collaboration in our industry and we’re big on learning and development. We’re big believers in nurturing grassroot talent. We look beyond FTG to do the best by our clients and plan for the future. We think bigger!

We know that work is an important part of all of our lives, but we believe there’s more to work-life than the jobs we do. Careers at FTG are about growth and opportunity, a sense of community and about the impact we have as individuals and as a team, working in an important area of professional services.

Ultimately, if you feel comfortable, happy, valued and fulfilled at work, you are able to deliver the very best service to our clients – the legal community working in personal injury and clinical negligence and the individuals who have experienced life-changing events.

Frenkel Topping Group is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

Frenkel Topping Group is proud to be Disability Confident Committed. If you are invited to an interview, please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

Please submit your CV and cover letter to apply for this role by clicking here